Refunds and Returns

Pickleball Dropz 30-Day Return Policy

At Pickleball Dropz, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we offer a 30-day return policy for new and gently used paddles.

New Paddles

  • You may return new, unused paddles within 30 days of purchase for a full refund.
  • The paddle must be in its original packaging and in the same condition as when you received it.

Gently Used Paddles

  • We also accept returns on gently used paddles within 30 days of purchase.
  • A 10% repackaging fee will be deducted from your refund to cover restocking costs.

Return Process

  1. Contact Us: Email our customer service team at hello@pickleballdropz.com to initiate a return. Please include your order number and the reason for the return.
  2. Receive Return Authorization: Our team will provide you with a return authorization number and instructions on how to send your item back to us.
  3. Package Your Return: Securely package the paddle, including all original packaging and accessories. Clearly mark the return authorization number on the outside of the package.
  4. Ship the Item: Ship the paddle to the address provided by our customer service team. We recommend using a trackable shipping method.

Refund Process

  • Once we receive and inspect your return, we will process your refund within 7-10 business days.
  • Refunds will be issued to the original payment method used at the time of purchase.
  • For gently used paddles, the 10% repackaging fee will be deducted from the refund amount.

Exclusions

  • Items not purchased directly from Pickleball Dropz.
  • Paddles that are damaged due to misuse or neglect.
  • Final sale items or paddles purchased as part of a clearance sale.

Contact Us If you have any questions about our return policy or need assistance, please contact us at hello@pickleballdropz.com.

Thank you for shopping with Pickleball Dropz. We appreciate your business and are committed to providing you with the best possible service and products.